Frequently Asked Questions
Accounts and Billing
Select the “Meal Plans” option towards the top of your screen. Enter your zip code, then choose the plan that works best for you. Next, choose your preferred delivery day. After you enter this information, you’ll be able to see pricing for the meals/preferences that you select.
Billing takes place on Wednesday the prior week before shipping. Any changes to the existing plan need to be received by Wednesday 9:00 AM, CST the prior week.
Customers may cancel the recurring payment authorization at any time by calling 855-355-MEAL (6325) or via email at . The customer’s request to cancel the recurring payment authorization must be received by Metabolic Meals by 9:00 AM CST on Wednesday to prevent a charge for the proceeding week’s meals.
Metabolic Meals must be prepaid at least 5 business days before the first delivery is shipped and may be purchased by credit card. Metabolic Meals accepts AMEX, Visa, Discover, and MasterCard.
At Metabolic Meals, food quality is our highest priority. Our meals are made with organic ingredients and grass-fed proteins and are 100% gluten free. Our made-from-scratch meals never contain any artificial ingredients and are delivered fresh and ready to enjoy. Our amazing culinary team works closely with nutritionists to create meals that are both delicious and incredibly healthy. We take the work out of healthy eating. There's no planning, shopping, cooking or cleanup. We’re on it!
Heating your meals in our BPA-free entrée containers is quick and simple.
- Cut a slit in the plastic film by piercing it with a fork or a kitchen knife.
- Place the meal in your microwave.
- Heat to the recommend time on your entrée label.
- Remove your meal from the microwave, peel off the plastic film, and enjoy.
Metabolic Meals provides you with the tools you need to be successful and see results. All the guesswork is taken away, making the plan simple and easy to follow. Being consistent with the plan should result in increased energy and performance, weight loss and improved health markers. Detailed labels on each of our meals let you easily track macros and avoid allergens. Many of our clients average a loss of 1 to 3 pounds per week. Results will vary for each client based on their individual weight, metabolism, age, activity level, and commitment to the plan.
We appreciate your support! Share Metabolic Meals with your friends and family and in turn, we’ll be sure to keep your fridge stocked. Everyone you invite will receive a $40 credit and you'll get a $40 credit toward future meals for each person who signs up!
My Choice Plan: The My Choice Plan can be eaten in the order that best fits your needs. Your meals will have an expiration date.
Chef’s Choice Plan: The menu for your Chef’s Choice plan is always available online at . Simply login to your account and pick your scheduled delivery date in the My Schedule section. Here you will be able to see all the fresh, chef-prepared meals that are scheduled to be delivered to your door.
Once the order is placed, customers will receive their products within 3 to 5 business days. You will be billed prior to your package being shipped.
Metabolic Meals will select entrees based on your order history.
Metabolic Meals is available throughout the 48 continental United States and Hawaii (extra shipping charges apply for Hawaii). We ship all orders via UPS delivery to your home or office. Please note: If an order is sent to your office, UPS has the right to deliver your package between 8am‐8pm. If your office closes before that time and UPS delivers your package and you are not there to receive it, Metabolic Meals will not be responsible for meals that were not able to be consumed.
Individual meals: Each individual meal feeds one person. For most of our meals, we offer two portion sizes, our regular size portion “fit” and our larger, “performance” portion with extra protein.
We also offer other products like desserts, family-sized sides and packs of chef-prepared proteins that include multiple servings. The number of servings is noted on the product page and on the packaging when you receive it.
No cooking required! Our chefs already did that for you. All you’ll need to do is a quick re-heat.
- Microwave for 1-3 minutes
- Oven: 350 degrees for 10-15 minutes or until you reach an internal temp of 165º (and please use an oven safe dish)
Fat loss is not solely based on caloric intake. While portion control can contribute to weight loss, the ratios of protein, fat and carbohydrates has a large impact, too. Our meals are appropriately balanced and safely influence fat loss.
The convenience of the plan inherently supports weight loss efforts since easy access to healthy food makes you more likely to eat well. Your meals arrive fresh and ready to heat and eat, dramatically cutting the amount of time spent prepping and cooking. The wide variety of flavorful, high-quality meals we offer makes it easy to stick to a healthy diet because there’s always something new to try. Members also have access to professional health coaches who can recommend the perfect meal plan.
Metabolic Meals is not only a convenient solution to those seeking to lose weight, but also for those looking to maintain a healthy lifestyle and diet. High-quality, well-balanced meals can benefit everyone, regardless of their goals. Our meals are made with clean ingredients that are excellent for improving health markers and fueling athletic performance. The larger portions we offer are designed to support high-performance workouts and active lifestyles.
- My Choice Plan: My Choice options will have all ingredients listed and an allergy disclaimer. Additionally, filters on the menu page let you choose what ingredients to avoid so you can quickly narrow down the meals that are safe for you.
- Chef’s Choice Plan: If you have a shellfish allergy or dislike shellfish/fish, your Metabolic Meals consultant will design and personalize your program to your preferences within our program guidelines. Please be sure to take the opportunity to let us know what your needs are so that we may design a program that best accommodates your needs.
- NOTE: Meals are prepared and packaged in a facility shared with eggs, milk, nuts/tree nuts and shellfish.
Nutritional information is calculated based on our standardized recipes. Because our products are handcrafted, exact information may vary. Data is calculated using USDA FoodData Central, an integrated data system hosted by the National Agricultural Library that provides expanded nutrient profile data and links to related agricultural and experimental research. Nutritional data is then rounded to meet FDA regulations.
We try to only source ingredients from companies enrolled in the Non-GMO Project which greatly reduces the likelihood of buying GMO ingredients. At the time of writing, this is the only organization offering independent verification of products in the US and Canada.
- My Choice Plan: Our smaller Fit portions average 360 calories per meal, and our larger Performance portions average 575 calories per meal. If you eat three meals per day, your daily calorie range would total around 1, 200 for Fit and 1, 700 for Performance. This doesn’t include snacks.
- Chef’s Choice Plan: If you’re eating Fit portions, you can expect your average daily intake to be around 1, 200 calories, or 1, 500 if you add snacks. With Performance portions, your average daily intake will be around 1, 700 calories, or 2, 000 if you add snacks.
Your meals are prepared fresh and delivered to you in a temperature-controlled box with insulated packaging. This allows your meals to be kept at the highest standard of safety and quality during transit.
Because all of our meals are prepared fresh, we have a tight production schedule. However, in some isolated instances, we are able to make one-time deliveries on dates that are not available online.
While delivery delays are rare, we are very prepared to handle them. If you believe your package is delayed, please notify us immediately by calling 855-355-MEAL (6325) or emailing us at . In some cases, our packaging will keep the food cold even through the delay. If this is not the case, our team will work with you to find the best solution. We’re happy to help!
You will receive one shipment per week regardless of which plan you’re enrolled in. Once you place your order, you will receive a confirmation email containing the date you can expect to receive your shipment
Our flexible delivery schedules let you skip weeks in advance at any time in your online account or by calling customer service at 855-355-MEAL. Any changes to your account need to be received by Wednesday at 9:00 AM CST the week prior to the shipment being sent.
Orders will be delivered via UPS and do not require a signature.
Storage and Packaging
Our BPA-free containers are approximately 9” long and 7” wide.
We suggest immediately removing the items from the box and storing them in the refrigerator. You can freeze your meals if they cannot be consumed before the expiration date. We do not suggest storing salads or egg dishes in the freezer.
Yes, you can. Our boxes are made from recycled cardboard and can be recycled the same as any other cardboard product. The soft liner is made from a recycled cotton blend and is completely biodegradable. The ice packs contain a food-safe, non-toxic, and water-soluble gel solution. This solution can be emptied into the trash, and the case can be recycled. We DO NOT recommend emptying the solution down the drain. Our meal containers are recyclable as well.